FAQ"s

  • What is Toytanic?

    • Toytanic is an online store in Pakistan offering high-quality, educational, and fun toys designed to inspire creativity and learning in children.

  • How can I place an order?

    • Browse our products, add your desired items to the cart, click checkout, enter your shipping details, and select your preferred payment method.

  • What payment methods do you accept?

    • We accept Cash on Delivery (COD) as well as online bank transfers and mobile wallets.

  • What are your delivery charges?

    • We offer Free Delivery nationwide on all orders above PKR 4,999. Standard delivery fees apply to orders below this threshold.

  • How long does shipping take?

    • Orders paid online are typically delivered within 3 business days.

    • Cash on Delivery (COD) orders usually arrive within 4 to 5 business days following order verification.

  • How can I track my order?

    • Once your parcel is dispatched, a courier tracking code will be shared with you via email or WhatsApp so you can check its status live.

  • What is your return and exchange policy?

    • You can request a return within 2 business days if an item arrives damaged, defective, or incorrect.

    • Product exchanges for a different item or color can be requested within 48 hours of delivery.

    • A clear unboxing video is required to document the condition of the parcel upon receipt.

  • Can I cancel my order?

    • Orders can be cancelled anytime before they are dispatched or booked with the courier. Please contact customer support immediately to request a cancellation.

  • How do I contact customer support?

    • Email: toytanic.online@gmail.com

    • WhatsApp Support: 03145704033

    • Support is available 24/7 to help you with any questions or order updates.