Return and Refund Policy

  • Welcome & Overview

    • Toytanic aims to provide a seamless and joyful shopping experience for you and your little ones.

    • A flexible return, refund, and exchange policy is available if things do not go as planned.

  • 📦 Return Policy

    • Returns are accepted within 2 business days of delivery for damaged, defective, or incorrectly described items.

    • Unboxing Video: Record a clear unboxing video of the package upon receipt to document its condition.

    • Contact Us: Email toytanic.online@gmail.com or WhatsApp 03145704033 with your Order Number, issue description, and unboxing video.

    • Return Shipping: Once verified, we will provide you with a return shipping label and instructions to ship the item back via a reliable courier service.

  • 🔄 Exchange Policy

    • Exchanges are accepted within 48 hours of delivery if you received the wrong size, color, or style.

    • Unboxing Video: Record a clear unboxing video showing the condition of the product upon receipt.

    • Contact Us: Email toytanic.online@gmail.com or WhatsApp 03145704033 with your Order Number, details of the item you wish to exchange, and the unboxing video.

    • Exchange Shipping: Customers cover the return shipping cost to send the item back, while Toytanic covers the shipping cost for dispatching the replacement product.

  • 💰 Refund Policy

    • Refunds are processed within 2 business days after receiving and verifying the returned product's condition.

    • Cash on Delivery (COD) Orders: Refunds will be transferred via EasyPaisa, JazzCash, or Bank Transfer.

    • Prepaid Orders: The refund will be credited back to your original payment method.

  • ⚠️ Important Notes

    • All items must be returned in their original condition with all tags, labels, and packaging intact.

    • For hygienic and safety reasons, opened returns cannot be accepted on certain items (such as teething toys, plush items without tags, or personal care items).

    • If you receive a damaged or defective product, please contact us immediately to resolve the issue.

    • Return and exchange shipping costs are the customer's responsibility unless the product arrived damaged or defective.

  • ❌ Order Cancellation

    • Orders can be cancelled anytime before dispatch or shipping.

    • How to Cancel: Contact customer support as soon as possible via email at toytanic.online@gmail.com or WhatsApp at 03145704033 with your Order Number.

    • Confirmation: A confirmation email will be sent once your cancellation is processed.

    • Orders Already Shipped: Orders already shipped cannot be cancelled, but you may return the product upon receipt as per our Return Policy.

  • 📞 Contact Us

    • For any further questions or assistance, please reach out to our customer support team:

    • Email: toytanic.online@gmail.com

    • WhatsApp: 03145704033